Shipping policy
At Moon Atelier, we are committed to delivering your order with care, efficiency, and attention to detail.
Order Processing
All orders are processed within 10-15 business days after confirmation.
Orders are not processed or shipped on Sundays or public holidays.
Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Time
Estimated delivery timelines:
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Within India: 3–7 business days
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International Orders: 7–14 business days (if applicable)
Please note that delivery timelines are estimates and may vary depending on your location and courier services.
Shipping Charges
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Shipping charges are calculated at checkout based on your location
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Free shipping may be offered on select orders or promotions
Order Tracking
Once your order is shipped, a tracking link will be shared via email or SMS so you can monitor your delivery in real time.
Delays
While we strive to deliver your order on time, delays may occur due to:
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High order volume
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Weather conditions
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Courier service disruptions
Moon Atelier is not responsible for delays caused by third-party courier services.
Incorrect Address
Please ensure that your shipping details are accurate.
Moon Atelier is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit:
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Contact us within 48 hours of delivery
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Provide clear photos (if applicable)
We will assist you with a resolution as quickly as possible.
Contact Us
For any shipping-related queries, please contact us:
Email: support@moonatelier.co