Refund policy
At Moon Atelier, we are committed to delivering thoughtfully crafted pieces with the highest quality. If something isn’t right, we’re here to help.
Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery
- Products must be unused, unwashed, and in original condition
- All original tags and packaging must be intact
Items that do not meet these criteria will not be eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order pieces
- Items purchased on sale or during special promotions
- Accessories (if applicable for hygiene reasons)
Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, the refund will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Shipping charges (if any) are non-refundable.
Exchange Policy
We offer exchanges only for:
- Size issues
- Defective or damaged items
You must request an exchange within 48 hours of delivery.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours
- Share clear images/videos as proof
We will arrange a replacement or refund at no extra cost.
Return Process
To initiate a return:
- Email us at anaandmaya2@gmail.com
- Mention your Order ID and reason for return
- Our team will guide you through the next steps.
Contact Us
For any questions regarding returns or refunds,
Contact Email: anaandmaya2@gmail.com